STUDENTS’ PERCEPTIONS ON THEIR INTERNSHIPS EXPERIENCE IN FRONT OFFICE AT BANYAN TREE HOTEL

NEZA PUTRI HS, FARADILA WIDIA and Nuzulia, Rahma and Agustina, Pradipta (2026) STUDENTS’ PERCEPTIONS ON THEIR INTERNSHIPS EXPERIENCE IN FRONT OFFICE AT BANYAN TREE HOTEL. S1 thesis, Universitas Maritim Raja Ali Haji.

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Official URL: https://lib.umrah.ac.id/

Abstract

Internship programs play an important role in preparing students for the professional world, especially in the hospitality industry. The Front Office department is considered the frontline of hotel operations because it directly interacts with guests and represents the hotel’s image. Therefore, understanding students’ perceptions of their internship experience in this department is essential to evaluate the effectiveness of internship programs. This research aims to investigate students’ perceptions of their internship experiences in the Front Office department at Banyan Tree Hotel, focusing on supporting and inhibiting factors, namely the quality of training, interaction with guests, and hotel systems and procedures. This study employed a qualitative research design. The participants were three students from Universitas Maritim Raja Ali Haji who had completed their internship in the Front Office department at Banyan Tree Hotel. The data were collected through interviews, observation, and documentation. The data were analyzed using Miles and Huberman’s model, which consists of data reduction, data display, and conclusion drawing.

Item Type:

Thesis (S1)

Contributors:

Contribution	Name	NIP / NIDN
UNSPECIFIED	Nuzulia, Rahma	NIDN.0027029403
UNSPECIFIED	Agustina, Pradipta	NIDN.0017089007

Subjects:

400. Bahasa > 420. Bahasa Inggris

Divisions:

Fakultas Keguruan dan Ilmu Pendidikan > Program Studi Pendidikan Bahasa Inggris

Depositing User:

user bahasa2

Date Deposited:

26 Jan 2026 04:16

Last Modified:

26 Jan 2026 04:16

URI:

http://repositori.umrah.ac.id/id/eprint/10471

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