KURNIANINGSIH, FITRI and Alamsyah, Kamal (2021) IMPACT OF IMPLEMENTING WASTE MANAGEMENT SYSTEM POLICIES ON COMMUNITY STATISFACTION IN TANJUNGPINANG CITY. Design Engineering, 9 (1). pp. 8146-8156. ISSN 0011-9342

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Abstract

The implementation of the waste management system policy in Tanjungpinang City, Riau Islands Province has not been running effectively so that it has an impact on community satisfaction. The research method used is an explanatory survey method with a quantitative approach. While the theory used in this study is the theory of policy implementation from Hoogerwerf, 2003, while the theory of community satisfaction from Irawan, 2004. Simultaneous policy implementation has a fairly large and significant impact on community satisfaction in Tanjungpinang City, Riau Islands Province, by 37.1%/Page This implies that the implementation of the waste management system policy that has been carried out by the City Planning, Hygiene, Cemetery and Park Service Office of the Public Works and Environment Agency is very dominant and determines the satisfaction of the people in Tanjungpinang City. Besides that, the satisfaction of the people of Tanjungpinang City in the waste management system is not only influenced by the implementation of the policy, but there are other variables that also influence it, namely 62.9%. The implementation of policies in the waste management system partially has the largest and most significant impact on community satisfaction in Tanjungpinang City. This means that the implementation of policies in the waste management system is dominant in increasing community satisfaction in Tanjungpinang City. The aspects of policy implementation that have the largest to the smallest influence on community satisfaction in order are aspects of information, policy content, potential sharing and support. The information aspect has the greatest influence (15.4%), meaning that this aspect is the most dominant in influencing community satisfaction, while the support aspect has the least effect (2.9%), meaning that this aspect is not too dominant in influencing community satisfaction. Keywords: Policy Implementation, Community Satisfaction, Tanjungpinang Cit

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