Farhan Nurisqi, Raja and Winarti, Novi and Putra, Ardi (2024) EFEKTIVITAS PELAYANAN KESEHATAN DI PUSKESMAS PEMBANTU KELURAHAN PENYENGAT KECAMATAN TANJUNGPINANG KOTA. S1 thesis, Universitas Maritim Raja Ali Haji.
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Abstract
One of the government's efforts to provide health to the community is by establishing a government agency as a public health service delivery unit, namely the Community Health Center or what is commonly called the Puskesmas. Good and quality health services must fulfill patient satisfaction is a very important thing in calculation the quality of health service. The problems that occurred at the Penyengat sub-district auxiliary Health Center were unfriendly service, inadequate facilities and infrastructure and inadequate availability of drugs. The purpose of this study was to find out how the effectiveness of health services in increasing community satisfaction at the Penyengat sub-district auxiliary Center in sub district Tanjungpinang, city Regency 2023. In this research, the researcher analyzed the data by examining and reviewing all the data obtained from the field. Researchers use the theory of Richard M. Steers in measuring the effectiveness of 3 indicators namely, goal attainment, integration, and adaptation. The research method used by researchers in this thesis research is a qualitative research method. The informants in this study were the head of the Penyengat sub-district auxiliary Health Center and the people who received services from the Penyengat sub-district auxiliary Health Center. The results showed that the effectiveness of health services in increasing community satisfaction at Penyengat sub-district auxiliary Center in sub district Tanjungpinang, city Regency was not optimal. Keywords: Effectiveness, health services, health center
| Item Type: | Thesis (S1) | |||||||||
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| Subjects: | 300. Ilmu Sosial > 320 Political dan Government Science/Ilmu Politik dan Ilmu Pemerintahan > 320.6 Policy Making/Keputusan Politik 300. Ilmu Sosial > 320 Political dan Government Science/Ilmu Politik dan Ilmu Pemerintahan |
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| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Ilmu Pemerintahan | |||||||||
| Depositing User: | user ilmupemerintahan | |||||||||
| Date Deposited: | 05 Feb 2024 01:07 | |||||||||
| Last Modified: | 05 Feb 2024 01:07 | |||||||||
| URI: | http://repositori.umrah.ac.id/id/eprint/7064 |
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