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DUWILANDRIYANI, DUWILANDRIYANI and Jamhur, Poti and Imam, Yudhi Prastya (2019) PENGARUH INOVASI PELAYANAN TERHADAP KEPUASAN PELANGGAN DI KANTOR POS INDONESIA KOTA TANJUNGPINANG. S1 thesis, Universitas Maritim Raja Ali Haji.